Refund & Returns Policy

Last Updated: 29 April 2026

This Delivery & Return Policy outlines how MAB Electrical handles the delivery of products and the return of goods purchased through our online store or supplied as part of our services.

1. Delivery Policy

We aim to ensure all orders are delivered efficiently, safely, and within reasonable timeframes.

Delivery Coverage:
We deliver across South Africa, depending on product availability and courier reach.

Delivery Timeframes:

• Standard products: 2–7 business days (depending on location and stock availability)
• Special orders or large equipment: Delivery times may vary and will be communicated upon order confirmation

Delivery Costs:

• Delivery fees may be calculated at checkout or included in your quotation
• Large or industrial orders may require a customised delivery fee

Important Notes:

• Delivery times are estimates and may be affected by courier delays, supplier availability, or external factors
• MAB Electrical is not liable for delays caused by third-party courier services

2. Order Processing

• Orders are processed once payment has been confirmed
• You will receive a confirmation once your order has been successfully placed
• For project-based or bulk orders, processing times may vary depending on stock and scheduling

3. Returns Policy

We strive to ensure that all products meet high-quality standards. However, returns may be accepted under specific conditions.

Eligible Returns:

• Defective or damaged products received upon delivery
• Incorrect items supplied by MAB Electrical
• Products reported within a reasonable time frame after delivery

Non-Returnable Items:

• Installed electrical or technical components
• Custom-ordered or special-order products
• Products that have been used, altered, or installed

4. Return Process

To initiate a return:

• Contact us with your order details and reason for return
• Provide photographic evidence where applicable
• Our team will assess the request and provide return instructions if approved

Returned items must be in original condition and packaging where possible.

5. Refunds

• Approved refunds will be processed via the original payment method
• Refund processing times may vary depending on your bank or payment provider
• Delivery fees are generally non-refundable unless the return is due to an error on our part

6. Exchanges

Where possible, we may offer product exchanges instead of refunds, depending on stock availability and the nature of the return request.

7. Warranty & Product Issues

Certain products may carry manufacturer warranties. In such cases:

• Warranty claims will be handled according to supplier terms
• MAB Electrical will assist where possible in facilitating warranty claims
• Damage due to misuse, improper installation, or negligence is not covered

8. Contact Us

If you have any questions regarding deliveries or returns, please contact us:

MAB Electrical
Email: info@mabelectrical.co.za
Phone: +27 81 713 1707
Location: South Africa